YanVPN / Support
Having connection trouble, questions about your plan or a payment issue? Submit a ticket through the user panel and check replies in the same ticket.
Sign in to access tickets. No email address is required; create an account with a username and password.
For account or order issues, submit a ticket through the user panel to keep the conversation and support history in one place.
For connection issues, subscription questions, payment checks and refund inquiries. Sign in, open the tickets page and describe your issue. Add any further details by replying to the original ticket.
No fixed response time is listed. Check the user panel for updates and replies to your ticket.
Go to the tickets page →No public support email is listed on this page. For account, order or connection issues, use the ticket system in the user panel; replies are available there too.
This page does not provide email support or an email response-time estimate.
No public Telegram support account is listed on this page. For help checking account or payment records, submit a ticket through the user panel.
This page does not provide Telegram support or response-time information. Do not send account details to unknown accounts.
Include your platform, the route name shown in your client, when the issue occurred and what happened. For example, say whether the connection fails to establish or connects but cannot open the destination service. Include the exact error message and note whether the issue persists after switching routes or local networks. This helps identify whether the cause is your local setup or the destination service.
Include the order number shown in your panel, the plan selected, payment method and current order status. If you attach a payment screenshot, keep only what is needed to verify the payment and redact unrelated personal information. YanVPN supports Alipay / WeChat Pay / USDT.
YanVPN offers a 7-day no-questions-asked refund. Submit a ticket with your refund request and the relevant order number. See the Terms of Service for details, and check the original ticket for updates.
Do not send account passwords, full subscription links, access tokens or sensitive payment credentials in a ticket. Before sharing screenshots, check the address bar, QR codes and personal information.
After submitting a ticket, return to the user panel’s tickets page to check for replies. If you need to add a screenshot or more details, continue in the same ticket to keep the troubleshooting history together.
If you receive troubleshooting steps, report what happened after trying them and include any error that still appears. If you are not signed in to the panel, you can first check the guides and FAQs. For account or order status checks, submit a ticket.